Our Customer Service team is here to assist you before, during, and after your booking. Here’s how to contact us based on your situation:
📩 For any non-urgent requests (e.g., booking modification, invoice, complaint, information about our services, etc.)
Please write to us via our contact form or at the following address:
📧 customerservice@bluevalet.fr
👉 We will respond to you as soon as possible, usually within 12 working hours.
Our team is 100% in-house, based at our headquarters in Bordeaux, and trained to respond accurately and transparently to every request.
📞 In case of modification or emergency on the day (e.g., flight delay, difficulty finding the driver, last-minute unforeseen circumstances)
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If your pick-up or drop-off time varies by less than 30 minutes
📲 Please contact your driver directly via the number received by SMS/Email and app 2 hours before your pick-up and 1 hour before your landing or arrival at the station.
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If the variation exceeds 30 minutes (early or late)
📞 Please contact us by email or phone to best reorganise your pick-up or drop-off.
❗ Phone line reserved for operational emergencies
Our phone number is exclusively dedicated to:
Logistical emergencies on the day of travel
Significant last-minute modifications
📌 For all other requests (questions, follow-up on files, complaints, etc.), email is preferred.
This allows for a more reliable and quicker processing of your request, with traceability.
🕐 Customer Service Hours
Our teams are available to respond to your emails:
By email: every day of the year from 8am to 7pm
- By phone: every day of the year from 9am to 7pm
💬 File Follow-up
Once your request has been sent by email:
Your request is assigned to a dedicated advisor
Personalised follow-up is ensured until resolution
✅ Good to know
You can consult our complete FAQ here
Most frequently asked questions are addressed there (cancellation, delays, cleaning, vehicle condition, etc.)